viNGN Frequently Asked Questions (FAQs)
What viNGN does and does not do
Is viNGN an ISP (Internet Service Provider)?
Graphic: How your ISP delivers viNGN speeds to your home or office
What are the main advantages of a 100% fiber optic network like viNGN?
- Greater Bandwidth – Move more data through the network at one time
- Fastest Speeds – Surf, stream, communicate and download at the speed of light
- Go Farther – Signals stay strong over longer distances
- Thinner – Fiber cables are slimmer and more lightweight
- Flexibility – Adding fiber to existing networks is possible
- Cost Savings – Immediate value and long-term durability
- More Reliable – Insulated optical fiber is unaffected by weather, moisture and electromagnetic interference
What is unique about the viNGN network?
viNGN is a neutral open network, which means all ISPs are welcome to apply to be partners.
The design of the viNGN network also allows PEERING. Simply put, Internet traffic between local servers stays local, while information that must travel outside the USVI takes its own path. Think of it like an intricate “expressway” system that can be set up in many different ways. This allows the viNGN network to deliver even faster and more efficient speeds.
Can I buy Internet directly from viNGN?
How do I request fiber optics at my home or business?
How fast does my Internet speed need to be?
How fast is my Internet speed?
What do I do if I have problems with my Internet connection?
You will not be able to report connection troubles directly to viNGN to have them resolved.
Whom do I contact if I have technical issues at my PCC?
If you are visiting a Public Computer Center (PCC) and experience problems, immediately report them to the Site Manager.
Public Computer Center Site Managers, if your PCC is unable to connect to the Internet, contact your Internet Service Provider (ISP). However, for non-Internet related issues that you cannot resolve on your own (hardware, software or settings issues), please contact viNGN Community Outreach Manager Anita Davis at (340) 715-8581 x2244 or email firstname.lastname@example.org.
Some background history on viNGN
How were Internet speeds in the USVI before viNGN?
Graphic: USVI Broadband Availability Gap, 2010
Why does viNGN exist?
The concept of Digital Equity calls for equal information communications technology footing for the pursuit of personal, professional and social mobility. This Federal Communications Commission (FCC) study was launched to address what was called the “Broadband Availability Gap” (2010).
The National Broadband Plan included grant funding that was pursued in 4 key areas. You may download a copy of the report here, and view viNGN’s About Us page for more information on the grants obtained and our mission statement.
How was viNGN formed?
- State Broadband Data Development (SBDD)
- Comprehensive Community Infrastructure (CCI)
- Public Computer Center (PCC)
- Sustainable Broadband Adoption (SBA)
viNGN provides world class open access, high speed, all-fiber optic broadband connectivity. With speeds up to 10 Gbps, viNGN has made the Virgin Islands the only fully interconnected jurisdiction of all 50 states and 6 territories, and leads the Technological Revolution. viNGN is committed to the continued broadband infrastructure, economic, and community development of the U.S. Virgin Islands.
What is the viNGN mission?
To provide high quality wholesale broadband products and services to Internet Service Providers (ISPs) throughout the Virgin Islands.
To be the premiere provider of high-quality broadband based landline and mobile products & services, enabling economic prosperity throughout the Virgin Islands.
Where are U.S. Virgin Islands on internet availability?
Internet Pricing questions
Have prices gone down since the completion of viNGN?
For example, in 2013 one viNGN ISP partner had a $49.95 price tag for residential service that delivered up to 2 megabits per second of speed; today, this package delivers up to 5 megabits per second, or more than twice the speed at the same cost.
But also in 2013, the 5 megabit package was considered a deluxe plan, and cost 99.95 per month. By contrast today, that same $99.95 per month package provides up to 25 megabits per second.
Why do USVI prices still seem relatively high?
An important thing to keep in mind is the number of potential customers, which are in the millions in most other places. The USVI has a population of well below 200,000.
All technological advances cost in the tens or hundreds of thousands of dollars, and pricing must allow companies to pay for all improvements over time. It is difficult to assume that Internet prices in the U.S. Virgin Islands will ever match what is possible with larger markets.